Privacy Policy

Last Updated: 9 October 2026

1. Introduction

Welcome to Shivaay Clinic. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how Shivaay Clinic collects, uses, stores and protects your information when you visit our website, submit an appointment request, contact us or use our online services.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you submit a contact or appointment form, we may collect:

Name
Mobile number
Email address, if provided
Preferred clinic location (Vadodara or Dahod)
Preferred service or consultation details
Information you voluntarily provide in your message

Health-Related Information

If you voluntarily share health-related information through our website or during communication with our clinic, we may process that information to respond to your enquiry or support your healthcare needs.

Please avoid sharing detailed medical reports or sensitive health information through general website forms unless specifically requested through an appropriate channel.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and website usage data. The information collected depends on the website tools and settings in use.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and appointment requests.
Contact you regarding your preferred clinic location.
Provide information about our healthcare services.
Coordinate consultation requests and follow-up communication.
Improve website functionality and user experience.
Maintain website security and prevent misuse.
Comply with applicable legal and regulatory requirements.

We do not intend to use your personal information for purposes unrelated to these activities without an appropriate legal basis or consent where required.

4. Appointment Forms and WhatsApp Communication

Our website may allow you to submit an appointment request by providing your name, mobile number and preferred clinic location.

Depending on your selection, you may be redirected to WhatsApp to contact the relevant clinic.

WhatsApp is a third-party service governed by its own terms and privacy policy. Information you share through WhatsApp may be processed by WhatsApp and the recipient according to their applicable policies.

Submitting an appointment form does not automatically confirm an appointment. Our clinic may need to contact you to coordinate the consultation.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance and understand website usage.

Third-party services integrated into our website may also use cookies or similar technologies, depending on their configuration.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Sharing of Information

We do not sell your personal information.

We may share relevant information with:

Authorized clinic personnel who need it to respond to your enquiry or coordinate care.
Website hosting, form management, security, analytics or communication service providers where required to operate the website.
Professional advisers or authorities where required by applicable law.
Other parties where you have provided appropriate consent or another lawful basis applies.

Where service providers process information on our behalf, access should be limited to what is reasonably necessary for their services.

7. Data Storage and Security

We take reasonable measures to protect information submitted through our website against unauthorized access, misuse, alteration or disclosure.

However, no website, electronic storage system or internet transmission can be guaranteed to be completely secure.

Information may be retained in website databases, form entries, backups, email notifications or third-party services, depending on the tools and settings used on the website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, coordinating appointments, meeting legal obligations and resolving disputes.

The retention period may vary depending on the type of information, applicable legal requirements and the systems used to store it.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information you have provided to us.

You may also raise concerns about how your information is used or withdraw consent where processing is based on consent.

Some information may need to be retained where required by law or for legitimate administrative and security purposes.

To submit a privacy-related request, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services, including WhatsApp and social media platforms.

We do not control the privacy practices of these external services. We recommend reviewing their respective privacy policies before sharing personal information with them.

11. Children’s Privacy

Our website is not specifically designed to collect personal information directly from children without appropriate authorization.

Where information concerning a minor is required for healthcare-related enquiries, it should be provided by a parent, guardian or another legally authorized person, as applicable.

12. Medical Disclaimer

Information published on the Shivaay Clinic website is intended for general educational and informational purposes. It is not a substitute for an individual medical consultation, diagnosis or treatment plan.

Please consult a qualified healthcare professional regarding your symptoms, test results, treatment options or other medical concerns.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Shivaay Clinic.

Shivaay Clinic

Vadodara Clinic
GF-1, Kanha Gold, Near Baroda Public School 2, Waghodia Road, Vadodara
Phone: +91 78620 40878

Dahod Clinic
Address: Aashutosh Jal Vihar Society, Station Road, Dahod
Phone: +91 97240 40879

Website: https://shivaaydiabetesclinic.com/